Integrating Lean with Six Sigma
A business and leadership transformation
Presentation Code: VS5-05
Value Stream: VS5 - Performance
Day & Time: Wednesday, Oct 26, 2011 - 10:30 AM
Length: 1 hour, 10 minutes
Embracing Lean principles and practices in airport operations and maintenance, call centers and the back office has made Alaskan Airlines #1. In fact, Alaskan Airlines is known for its unwavering commitment and ability to deliver customers safely and on time to their destinations, and ensure that their experience is exceptional. And it owes this success to its Lean thinking.
As the business of travel continues to transform, there is a greater emphasis on accelerating operational performance while meeting revenue goals. To achieve this, more sophisticated tools and methods are required. In order to deliver the next level of capability, Alaska Airlines launched a Six Sigma program built upon the Lean foundation in 2009. In the short time the Six Sigma program has been applied, several projects have gotten underway that are beginning to deliver on an $11.5M annualized savings forecast.
In this presentation:
- Hear how Lean thinking has made Alaskan Airlines a leader in its class.
- Find out how Alaskan Airlines applied Lean principles.
- Learn how Alaskan Airlines trained and invested in its teams.
- Hear how Alaskan Airlines follows its methodology consistently.
- Find out how the airline received the commitment of its sponsors and financial partners.
- Learn how these changes yielded great business value.
- Hear how Lean thinking can benefit your business.
Alaska Airlines, Inc.
Alaska Air Group, Inc., is the holding company for Alaska Airlines and Horizon Air, Seattle-based carriers that collectively serve 92 destinations in the United States, Canada, and Mexico. Alaska Air Group was organized as a Delaware corporation in 1985.
Alaska Airlines, Inc., an Alaska corporation founded in 1932, is noted for its award-winning customer service. Alaska, which accounts for about 80% of Air Group revenues, provides scheduled air service to 59 cities. In addition to its service to destinations in Alaska, Arizona, California, Nevada, Oregon, and Washington, the airline flies to Boston, Chicago, Dallas, Denver, Miami, Minneapolis-St. Paul, Orlando, Newark, Reagan National in Washington, D.C., and Honolulu, Kona, Lihu'e, and Maui in Hawaii. Alaska also provides service to British Columbia in Canada, and to nine destinations in Mexico. Its hubs are Anchorage, Seattle, Portland, and Los Angeles.
Horizon Air Industries, Inc., a Washington corporation organized in 1981, is similarly noted for outstanding customer service. Horizon Air accounts for about 20% of Air Group revenues and provides air transportation to 47 destinations in Arizona, California, Idaho, Montana, Nevada, Oregon, Washington, and Alberta and British Columbia, Canada, and La Paz and Loreto, Mexico. Its hubs are Seattle, Portland and Boise.
Rhonda Smith, Process Improvement Manager
Rhonda Smith is Process Improvement Manager at Alaska Airlines. As such, she leads teams that engineer breakthrough improvements in product and process quality. Her goal is to build a leadership competency within the organization that leverages an analytical approach based on facts and data complimented by a mindset focused on practical solutions. Rhonda is results-oriented and believes in an organized team approach to achieving objectives.
Rhonda holds a BA in Business Administration from the University of Washington and earned her certification as a Six Sigma Black Belt from PACCAR Inc.
Valerie Lane, Process Improvement Manager
Valerie Lane has been employed by Alaska Airlines for 15 years, and leads and develops teams towards maximum efficiency in process improvement events. Her highest priority is to promote a strong Lean culture through training, consulting, and facilitating Workshops. Valerie has been a key member of the Alaska Airlines Lean Six Sigma Office since its creation in 2006. Her commitment and efforts to improve quality, safety and integrity of the operations, while reducing costs, has greatly contributed to the airline's bottom line and excellence in exceeding on-time performance targets.
Valerie holds a BA in English/Business from Washington State University. She is a certified Six Sigma Green Belt and is currently seeking her Black Belt certification.
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