Our Oregon Trail, a Lean IT Case Study
Lessons learned from our three-year journey
Presentation Code: VS6-09
Value Stream: VS6 - Pioneering
Day & Time: Thursday, Oct 27, 2011 - 1:50 PM
Length: 1 hour, 10 minutes
Menlo IT is one of example of how Con-way applied Lean. In Con-way's Menlo IT organization, Con-way readily embraced and applied the Lean office concepts and translated them to the IT function - a continuing challenge, as there are many non-repetitive processes. As the Menlo IT team matured with Lean, Con-way organized its delivery processes around Value Stream concepts. Con-way's team implemented a Value Stream owner model and successfully transitioned to the new approach.
The Value Stream structure has been in place for almost two years now and Con-way has learned a number of lessons about workload scheduling in an IT group, which shares many of the characteristics of a job shop environment in manufacturing. This means the lessons learned and discussed during this presentation will be helpful for all businesses looking for help with their Lean Journeys.
In this presentation:
- Hear why Con-way Enterprise Services decided to embrace Lean.
- Find out what Con-way learned about both good and bad ways of tackling "system" Kaizens.
- Hear the benefits derived from metrics associated with the Value Stream.
- Learn readiness factors and lessons learned that can help IT organizations contemplating a Lean transformation.
- Find out how the Menlo IT team evolved its participation in system Kaizens by working with Menlo operations, finance and engineering teams.
- Hear a frank assessment of what worked and what is still an on-going challenge.
- Learn lessons that you can take back to your business.
Con-way, Inc., is a $5 billion freight transportation and logistics services company, headquartered in Ann Arbor, Michigan. Con-way is an industry leader in the transportation and logistics industry, and delivers industry-leading services through its primary operating companies of Con-way Freight, Con-way Truckload, and Menlo Worldwide Logistics. These operating units provide high-performance, day-definite less-than-truckload (LTL), full truckload and intermodal freight transportation; logistics, warehousing and supply chain management services; and trailer manufacturing.
Con-way, Inc., and its subsidiaries operate from more than 500 operating locations across North America, and in 20 countries across five continents.
Richard Carroll, Vice President, Enterprise ITRichard Carroll is Vice President for Con-way Enterprise Services, the central shared services division of Con-way, Inc. Richard has more than 30 years of experience in the education, manufacturing, software, supply chain and information technology sectors. He was named to his current position in January 2011, and has management responsibility for the Con-way Freight IT and Menlo Worldwide Logistics IT organizations, a global IT organization with a staff of 450 in Portland, Amsterdam, Singapore and China.
Richard holds a MBA from the University of Oregon Executive MBA program, and previously earned his Bachelor's degrees in Computer Science and General Science, also from the University of Oregon.
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