The Game Changer that Propelled our Journey towards Easier, Better, Faster, Cheaper
How a focus on leadership participation and ownership can accelerate your journey
Presentation Code: VS3-02
Value Stream: VS3 - Purpose
Day & Time: Tuesday, Oct 25, 2011 - 10:30 AM
Length: 1 hour, 10 minutes
Beth Israel Deaconess Medical Center's success stems from its commitment of empowering its employees to be Change Agents. This lets them provide patients with the right services, in the right quantity and at the right time, by rooting out Waste at every level and doing the right Value-Added activities. And it has made a tremendous difference. The successful application of Lean concepts is a market differentiator for Beth Israel Deaconess Medical Center (BIDMC) in Boston's highly competitive healthcare environment.
Because BIDMC was an early Lean healthcare pioneer, it was able to apply new thinking to its challenges, rather than be constrained by what other healthcare providers had done before. After studying companies that were deep into their Lean Journey, BIDMC noted a strong focus on leadership participation. BIDMC followed this lead and achieved great success. In fact, this key strategic focus on the development of administrative and medical Lean leaders was a game changer for the medical center. These leaders are now responsible for applying and teaching Lean principles to their teams and allowing BIDMC to take full advantage of the talent in its organization. As a result, BIDMC is now closer to its goal of everyone, everyday making small improvements.
In this presentation:
- Find out how being an early adopter of Lean in healthcare allowed BIDMC to be more innovative.
- Learn how problem solving and decision making has shifted in order to integrate Lean thinking into the way business is done.
- Hear how work is less burdensome for staff, patients are seen faster and have better experiences, and care is provided in a safer and more cost effective way.
- Find out how you can apply what you learn to your place of business.
Beth Israel Deaconess Medical Center
A teaching hospital of Harvard Medical School, Beth Israel Deaconess Medical Center is renowned for excellence in patient care, biomedical research, teaching and community service. Located in the heart of Boston's Longwood Medical and Academic Area, it hosts nearly three quarters of a million patient visits annually in and around Boston.
Today's Beth Israel Deaconess Medical Center is rooted in a founding mission that has combined medical discovery and innovation with compassionate patient care for more than one hundred years. Its relentless pursuit of new knowledge and its commitment to advancing technology bring together distinguished physicians and scientists who choose BIDMC above all other institutions.
Tomorrow's Beth Israel Deaconess Medical Center will build on its shared vision of integrating unsurpassed clinical care and groundbreaking research to advance the art and science of medicine. BIDMC will incorporate into this vision its commitment to quality, safety, and transparency.
Alice Lee, Vice President, Business Transformation
Alice Lee is Vice President of Business Transformation at Beth Israel Deaconess Medical Center, a major teaching affiliate of Harvard Medical School. Prior to this position, Alice held many senior level positions, including management consultant at a Big Five consulting firm and Vice President of Information Systems at the Beth Israel Deaconess Medical Center.
Alice migrated from the technology to the process world in 2004, when she stepped into her current role. Alice soon introduced the Toyota Production System to the Medical Center, and under her leadership many teams quickly gained measurable and significant results.
Alice has a strong passion for developing people and strives to build the problem-solving capabilities of the organization. At this important point in BIDMC's journey, Alice balances a variety of roles as an adept facilitator, teacher, coach and leader in order to get BIDMC closer to the organizational True North of 'easier, better, faster, cheaper.'
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